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Visiting Your Loved One

Review if you have been to any current COVID-19 exposure locations

List of current COVID-19 exposure locations:

Haven Nails and Spa

  • Address: 6544 Hastings St. Burnaby, BC
  • Potential exposure date(s): November 14, 15, 16, and 17, 2020
  • Potential exposure time: During operational hours
  • Anyone who was on-site during this time must self-isolate for 14 days after last time at the site.

First Time Visitors

Following the Provincial announcement on easing the visitor restrictions, Villa Cathay fully understands the urgency of getting the visits started for family members. Seniors remain the most vulnerable to COVID -19; hence, we must restart the visits cautiously and slowly. The health and safety of all residents is of utmost importance. We trust that family members and Villa Cathay share the common goal of keeping Villa Cathay COVID-free.

Below are more details of the visit:

  • If the resident has any cold- or flu- like symptoms, the visit will be suspended.
  • All visitors must comply with Villa Cathay’s current infection prevention controls, screening practices, hand hygiene, respiratory etiquette, self-prepare and adhere to the appropriate use of PPE.
  • Visitors should stay in the designated visiting area and should not travel to other floors nor contact other residents.
  • All visits are required to be pre-booked. Drop-in visits will not be permitted at this time.
  • To start safely, there will be a limit to the number of visitors per day. Visits will occur during Monday to Saturday between 10am-4pm until we can increase the staffing level. We thank you for your understanding and want to assure you that visiting hours will extend when we are able to safely do so.
  • Essential visits will be scheduled with priority and start on the week of July 20. Essential visits are residents whose conditions are deteriorating but are not in an end-of-life state, and residents who used to have and whose current conditions will benefit from the families’ participation in some aspects of care.
  • In order to have all 127 of our residents receive a visit, we need to allow all residents to receive their first visits from their designated visitors before subsequent visits can be booked.
  • To ensure we can accommodate visits for each resident, and have adequate staff to care for all residents, residents will receive either one in-person visit or one phone/video call per week.
  • Each resident can only have one designated visitor for all visits until the Province announces changes to this guideline. All visitors are required to follow the Single Site Order. If s/he has been to another care home, assisted living, or provincial mental health facility, the visitor is required to wait 14 days before visiting Villa Cathay.
  • If multiple family members would like to be the designated visitor for the same resident, please communicate and discuss among your family to decide on who will be the single designated visitor. Villa Cathay will only proceed with the booking process with one single designated visitor for each resident.
  • Once Villa Cathay received the signed agreement and enhanced screening form from the designated visitor, Villa Cathay will contact the designated visitor to schedule a date for the visit.


To initiate the booking process: please have the designated visitor fill out the registration form below for your loved one.  After we have received the registration, the designated visitor will be contacted. The designated visitor will need to submit a completed enhanced screening form and a signed the infection control protocols agreement before a visit date can be booked. If Villa Cathay receives multiple registrations for the same resident, we cannot schedule a visit until an agreement from all respective family members is reached on who the single designated visitor will be.

Family Visits Registration Form

I am the designated visitor for:

Visit Arrangement During COVID-19 Outbreak

As the holiday season approaches, we understand families are eager to connect with residents.  Due to the dire communicate transmission, we highly recommend that families utilize video calls as much as possible, until this new development settles.

We are appealing to family members to also refrain from dropping off food or items for residents unless it is life supporting to the resident’s care and a safety plan has been discussed with our team and in place.

If your loved one requires you to visit in-person during the outbreak, please complete the risk assessment form below and return to us before we can arrange a visit for you. Every resident and staff in Villa Cathay rely on the visitor’s assistance to keep COVID-19 outside of our home by strictly adhering to all the new infection control protocols. Our seniors cannot afford the impacts of another outbreak.

COVID-19 Risk Assessment

Booking your Subsequent Visits

If you have already visited Villa Cathay already once, please follow this link to book your next visit with your loved one!

Please click to book your next visit. 預約下一次的探訪,請按此連結。

Information on COVID-19 are available on the BCCDC website.  Translated information in Chinese are available here.

More information on COVID-19 and useful resources are listed below for your reference.

Health Link BC – What is coronavirus disease (COVID-19)?
World Health Organization (WHO) – Q&A on coronaviruses (COVID-19)
Canadian Centre for Occupational Health and Safety – Good Hygiene Practices – Reducing the Spread of Infections and Viruses

For further guidelines on COVID-19 and long-term care visitation, please review: BC Centre for Disease Control Guidelines.

If you have any additional questions, requiring emotional support or needing assistance navigating the health-care system, please contact the VCH LTC Family Support Line at 1-844-824-2219 or 604-875-4953.

There are additional resources for any family members who are looking for more information about caring for seniors, like the event hosted by BC Association of Community Response, starting September 28.

If you have questions, please contact 如有疑問,請與我們聯絡:

Tel電話 604-215-3150

Email電郵: [email protected]

Please watch the below infection control videos prior to every visit to Villa Cathay. 來華宮之前請看以下的預防感染措施影片。

Villa Cathay Infection Control Protocol Video – English

Villa Cathay Infection Control Protocol Video – Chinese

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